This wonderful note was sent to a staff member’s supervisor and we were given permission to post it here:

“I want to tell you that Rachel (Lerner) was an immense help to me today. On short notice, she responded to my “Ask a Librarian” request for help with learning the basics of RefWorks. During our one hour meeting, she taught me all the basics that I needed to get up and running with RefWorks, and was most professional and pleasant and obviously very knowledgeable about the Ref Works system. Please share my message with her, and thanks for the great job that the library does on a daily basis!”

Faculty, UNC School of Medicine