From an online chat

(12:05:25 PM) Patron:  Can I just say that this chat thing is such an amazing service
(12:05:33 PM) KT Vaughan, Librarian: Glad you like it!
(12:05:57 PM) PatronReally, its so amazing, I’m in Baltimore and I can ask you a question! I really appreciate you all taking the time to do it